Frequently Asked Questions

Elppis is a B2B wholesale womenswear platform for boutiques, online sellers, retailers and other professional buyers. Individual buyers may also register and order where permitted. Registration is free, and wholesale pricing is available after sign-in.

We supply ready-stock boutique fashion in wholesale packs and small-batch quantities. This model supports factory-level efficiency while giving retailers a curated, mid-to-high-end product direction. Product prices do not automatically include freight, duties or taxes unless a DDP service is selected.

Many ready-stock styles start at MOQ 6 pieces. Some items are sold by a fixed pack or have a different minimum, so the quantity shown on each product page is the controlling requirement.

New-buyer and tiered order promotions may be available. Current campaign terms, minimum spend and eligible products are shown on the site or at checkout. For a large seasonal buy, contact your Elppis sales representative for a confirmed quote.

Each product page provides a standardized size chart and manual measurements. Measure against the chart rather than relying only on a familiar retail size, and allow for the small tolerances stated on the product page.

Materials are selected for the intended design, hand feel and wear. Depending on the style, this can include breathable cotton, durable polyester, lightweight linen, Tencel blends, chiffon and embellished or embroidered fabrics. Refer to the product page for the exact composition and care information.

We use detailed product photography to represent color, texture and construction as accurately as possible. Minor differences can occur because of screen settings, lighting and normal production tolerances.

We inspect fabrics, construction and finishing throughout production and complete a final check before dispatch. If an item arrives defective or incorrect, report it within 3 calendar days so our team can review a replacement or refund.

Sign in to your account to access available catalog resources. Current high-demand styles can be found under Best Sellers, and recent ready-stock additions are listed under New In.

Yes. Send clear reference images, sketches or a tech pack together with the target quantity, color, size range and delivery window. Our team will review feasibility with the designer and confirm sampling, pricing and production terms.

The usual starting point is 100 pieces per style and color. The final minimum can vary with fabric, construction, trims and labeling requirements and will be confirmed in the project quote.

When sampling is available, we can arrange a sample for review before bulk production. Combining a sample with an existing ready-stock order can reduce the freight cost per item.

No. A typical preorder minimum is 6 pieces per color, with sizes mixable within that color. Some special styles require 12 pieces per color. Follow the minimum shown on the individual product page.

A preorder item ships after it reaches our warehouse. The expected availability is shown on the product page. We dispatch within about 24 hours after receiving and sorting the goods, then email the tracking number.

Not necessarily. To reduce waiting time, the order may be split: ready-stock items are dispatched first, and preorder items follow when available. Each parcel receives its own tracking number.

Unexpected demand, production scheduling or material availability can add approximately 3-5 business days. We will share material updates and work to minimize the delay.

Standard dropshipping orders do not include customized woven labels or hangtags. Ask our customization team about a separate branded production order if you need private-label packaging or garment labels.

Yes. Woven labels or hangtags normally add about 7-15 business days compared with standard ready-stock items, depending on order size and the approved artwork.

Elppis supports both individual buyers and business customers. We may request business or tax documentation when it is required for account verification, wholesale tax treatment, payment review or customs clearance.

We serve partners in more than 100 countries and regions. Key markets include Italy, France, Spain, the United Kingdom, Germany, the Netherlands, the United States, Mexico, Argentina, Russia and the Middle East. Route availability varies by postal code and shipment size.

Depending on the destination and weight, options can include DHL, UPS, FedEx, economy parcel services such as 4PX or YunExpress, DDP air freight and DDP sea freight. Sea freight is generally considered for shipments over 50 kg.

In-stock processing is usually 1-3 business days. After dispatch, international express typically takes 5-12 business days, economy parcels 10-15 business days, a typical U.S. DDP air route 10-12 business days and DDP sea freight 25-30 business days. These are estimates, not guarantees.

Freight depends on actual or dimensional weight, service and destination. Combining more products in one shipment can reduce the cost per kilogram. Final options and charges are shown at checkout or confirmed by your sales contact.

Free shipping is not a standard service. If a limited promotional shipping offer is available, its eligibility, destination restrictions and dates will be displayed on the site or at checkout.

On an eligible DDP route, the freight quote includes prepaid duties and door-to-door customs clearance. The recipient does not pay additional import duties that are covered by the confirmed DDP quote.

The buyer or recipient is responsible for local taxes, import duties, brokerage fees and destination-country compliance. Contact local customs if you need guidance before ordering.

We email tracking after dispatch, and you can review order status from your Elppis account. The first carrier scan can take 24-72 hours to appear.

Orders may be split when products ship from different availability groups or when an order contains both ready stock and preorders. Separate parcels help available items reach you sooner.

Failed delivery can result from an incomplete address, incorrect postal code, PO box restrictions or missed carrier contact. If tracking shows delivered, check the delivery location and contact the carrier first, then email us with your order and tracking numbers.

Yes. DDP simplifies duties and clearance but cannot guarantee a release date. Customs inspections and administrative holds are outside our control. We will monitor the shipment and share updates when available.

Review the complete Shipping Policy and Customs & Taxes guide.

Available methods are shown at checkout and can include PayPal, Shop Pay, debit cards and major credit cards such as Visa, Mastercard, American Express and JCB. Method availability can vary by buyer location, currency and order value.

Bank transfer may be available for approved high-value wholesale orders. Contact service@elppis.com for verified beneficiary details. Never send funds to account information received from an unverified source.

No. Elppis does not initiate automatic wholesale-order payments. Sign in and approve each order through checkout, or follow the confirmed instructions for an approved bank transfer.

Check the billing address, card limit, bank authorization and available balance, then retry once. If the issue continues, contact us with your Elppis account email, order ID, payment time and a screenshot that does not show full card or bank details.

Sign in, add products in the required pack or MOQ, enter the complete shipping address, choose an available delivery service and complete payment. Your order confirmation will be sent by email.

Sign in and open “My Orders” to review payment, fulfillment and tracking status. Contact your sales representative if the account view and carrier record do not match.

You may request cancellation before dispatch. Shipped orders cannot be cancelled. Email your order number and reason to service@elppis.com; most requests are reviewed within 1-3 business days.

Elppis is a B2B wholesale supplier. Unless the product page states otherwise, change-of-mind, buyer-selected sizing and slow retail sales are not eligible reasons for return or exchange.

Contact us within 3 calendar days of delivery. Include the order number, affected SKU and quantity, plus clear photos or video of the item, packaging, labels and issue. We normally complete the initial evidence review in about one business day.

Often no. A return may not be required when we confirm a defect or wrong item, or when the carrier confirms loss or damage. If a return is needed, we will provide the authorized address and instructions.

Unless received damaged or defective, the item must be unworn, unwashed and in the condition received, with original tags and packaging. Final-sale, gift, customized and OEM items are not returnable unless they have a confirmed defect or Elppis sent the wrong item.

Approved refunds are sent to the original payment method within 7-15 business days. Banks and card networks may need another 3-7 business days, and in some locations settlement can take up to 30 business days.

Do not return merchandise to the sender address printed on the parcel. Contact us first and use only the return address provided by your Elppis representative. Unapproved returns may not be processed.

Review the full Returns & Refunds Policy or email service@elppis.com.