Wholesale Starter Guide
Use this guide to move from account setup to a confirmed wholesale order with fewer surprises.
1. Create your wholesale buyer account
Register with accurate contact, business and delivery details. Elppis supports boutique owners, online sellers and other retail buyers. After signing in, you can review the product information and wholesale purchasing options available to your account.
2. Choose ready-stock or preorder products
Many ready-stock styles start at a minimum order quantity of 6 pieces. Some products use a fixed pack or a different minimum, so always follow the quantity shown on the product page.
Preorder items have an expected availability date and may ship separately from ready-stock items. Review the product-level minimum and estimated timing before adding a preorder to your assortment.
3. Build and review your order
- Check the SKU, color, size mix, pack quantity and stock status for every item.
- Use the product size chart and material details instead of relying only on familiar retail sizing.
- Confirm the complete delivery address, contact number and postal code.
- Review the available payment and shipping options at checkout before authorizing payment.
4. Understand shipping, duties and tracking
Available services depend on destination, shipment weight and route. An eligible DDP quote includes the duties and customs services stated in that quote. With a non-DDP service, the buyer or recipient is responsible for local duties, taxes, brokerage and import requirements.
Delivery windows are estimates and begin after dispatch. Tracking is sent by email and may take time to show the first carrier scan. Read the Shipping Policy and Customs & Taxes guide before ordering.
5. Request customization or OEM/ODM support
Send clear reference images, sketches or a tech pack together with your target quantity, colors, size range, labeling needs and preferred delivery window. The Elppis team will review feasibility and confirm the project-specific minimum, sampling, price and production schedule before you commit.
Start with the Elppis Customization page or email service@elppis.com.
6. Know the support and return process
Inspect every shipment promptly. If an item is defective, damaged, missing or incorrect, contact Elppis with the order number, affected SKU and quantity, plus clear photos or video of the product, packaging and labels. Do not send an unapproved return or use the sender address printed on a parcel.
The current eligibility rules and resolution process are set out in the Returns & Refunds Policy.
7. Keep payments and account access secure
Use only the payment methods shown at checkout or beneficiary details verified through service@elppis.com. Elppis will not ask you to send full card details by email or message.
Need help before ordering?
Email service@elppis.com with the destination country or region, estimated order size and any product or customization questions.