Returns & Refunds Policy

1. Order cancellation

You may request cancellation before an order is dispatched. Shipped orders cannot be cancelled. Email service@elppis.com with the order number and reason. Most cancellation requests are reviewed within 1-3 business days, and Elppis does not charge a cancellation handling fee.

2. Return eligibility

Elppis is a B2B wholesale supplier. Unless a product page states otherwise, purchases are final sale for change of mind, incorrect buyer-selected size, slow retail sales or other buyer preference reasons.

We will review a remedy when:

• an item arrives with a confirmed manufacturing or quality defect;
• an item is damaged in transit;
• Elppis sends the wrong item or wrong size; or
• the carrier confirms that a parcel was lost.

3. How to report a problem

1. Contact your Elppis sales representative or email service@elppis.com within 3 calendar days of delivery.
2. Include the order number, affected SKU and quantity, plus clear photos or video showing the item, packaging, labels and issue.
3. Allow approximately one business day for initial evidence review. We may request additional information when the issue is not visible or the carrier needs documentation.

Claims without sufficient evidence may be declined when the images or video do not show a product defect, shortage, incorrect item or transit damage.

4. Resolution options

Once a claim is confirmed, we will offer an appropriate refund or replacement. For a confirmed Elppis error, you will not be charged for the replacement shipment. A return may not be required for a confirmed defective or incorrect item, or for a parcel the carrier confirms as lost or damaged.

If a return is required, we will provide the authorized return address and instructions. Do not send merchandise to the address printed on the original parcel. Unapproved returns or returns sent to another address may not be processed.

5. Condition of an authorized return

Unless the item was received damaged or defective, authorized returns must be unworn, unwashed and in the condition received, with original tags and packaging attached. Items marked non-returnable, final sale, gifts and customized or OEM products are not eligible unless they have a confirmed defect or Elppis sent the wrong item.

Return only Elppis merchandise listed in the authorization. We cannot accept responsibility for unrelated items included in a return parcel.

6. Refund timing

Approved refunds are sent to the original payment method within 7-15 business days after confirmation. Banks and card networks may require an additional 3-7 business days, and in some locations settlement can take up to 30 business days.

Original freight and shipping insurance are non-refundable unless the refund results from an Elppis error or applicable law requires otherwise.

7. Applicable rights

Nothing in this policy limits any mandatory rights available under applicable law. Where local law provides stronger rights, those requirements apply.

8. Contact

Email service@elppis.com and include your order number, affected SKU and supporting evidence.