Estimated transit
10β15 business days
Orders are sent using a tracked international shipping service selected for the destination and parcel requirements. The carrier may vary by destination. Delivery estimates begin after dispatch.
Elppis wholesale support
Shipping Policy
Tracked worldwide delivery with automatic shipping charges based on the total product weight in your cart.
Last updated August 11, 2026
Quick summary.
In-stock orders are usually dispatched in 1β3 business days. Tracked international
delivery is estimated at 10β15 business days after dispatch, and the shipping charge
updates automatically at checkout from the cart's total recorded product weight.
10β15 days
Estimated delivery after dispatch
US$18.99/kg
0β6 kg inclusive
US$16.99/kg
Over 6 kg to 12 kg
US$14.99/kg
Over 12 kg
1. Where Elppis ships
Elppis ships to supported destinations worldwide. Service availability may vary by destination, postal code, product type and local carrier coverage. The available service and final shipping charge are shown after a delivery address is entered at checkout.
Contact service@elppis.com before ordering if you need route confirmation for a particular destination.
2. Tracked international shipping
Automatic at checkout
Total cart weight
Shopify adds the recorded weights of all products in the cart and automatically applies the corresponding per-kilogram rate to the entire shipment.
The 10β15-business-day estimate does not include order processing time or delays caused by customs, incorrect address information, public holidays or circumstances outside the carrier's control.
3. Order processing
- We review each paid order and begin picking within 24 hours.
- In-stock items are normally dispatched within 1β3 business days.
- Preorder items ship according to the estimated availability shown on the product page.
- If stock is unexpectedly unavailable, we will email you with replacement or cancellation options and wait for your instructions.
- Orders containing in-stock and preorder items may be split so available merchandise can leave sooner. Tracking is issued for each shipment.
4. Weight-based shipping charges
At checkout, the weights recorded for all products in the cart are added together. One rate is then applied to the total shipment weight:
- 0β6 kg (inclusive): US$18.99 per kg
- Over 6 kg and up to 12 kg (inclusive): US$16.99 per kg
- Over 12 kg: US$14.99 per kg
The final shipping amount is calculated automatically in USD, displayed at checkout and rounded to the nearest cent. Elppis does not provide free shipping as a standard service. Any limited shipping promotion and its eligibility will be shown on the site or at checkout.
5. Duties, taxes and customs
Unless the checkout service or a written Elppis sales quote expressly states that duties are prepaid (DDP), the buyer or recipient is responsible for local duties, taxes, brokerage charges and import compliance.
Customs authorities may inspect or hold a shipment. These procedures are outside carrier and Elppis control, so all delivery windows are estimates rather than guarantees.
6. Tracking and delivery
Tracking details are sent by email after dispatch and can also be viewed from your Elppis account. Carrier scans may take 24β72 hours to appear. If tracking shows βdeliveredβ but the parcel is missing, first check the delivery location and contact the carrier, then email us so we can help investigate.
A complete street address, contact number and accurate postal code are required. PO boxes or incomplete addresses may not be accepted by all carriers and can lead to delays or failed delivery.
7. Changes, cancellations and delays
Orders may be cancelled only before dispatch. Once a shipment has left our facility, it cannot be cancelled. During peak periods, preorder or made-to-order items may require an additional 3β5 business days. We will share material updates by email.
8. Contact
For route confirmation, freight questions or delivery support, contact service@elppis.com. Please include your order number and destination country or region.